Isuzu CARE is the experience you should have every time you deal with us — before the sale, at the counter, in the workshop, and years later when the truck needs its tenth service. Four principles, and we are measured against them.
- A named standard for how we deal with you, not a marketing line
- Applies across the whole ownership cycle, not only at the point of sale
- Queries answered within 24 hours; complaints resolved within 72
- A customer support line, and a person at the end of it
Available at
Customer support line 0800-720-797 · Monday – Friday, 8:00 AM – 5:00 PM
What CARE stands for
Isuzu CARE is the delightful experience our customers should go through as they interact with us across the customer life cycle — making them not just loyal customers, but customers for life.
Connect
Connect with customers in a proactive way. Not waiting for the phone to ring — reaching out when a service is due, when a part arrives, when something changes.
Answer
Answer customer questions by offering solutions that work. A solution that works is one that solves the problem, not one that closes the ticket.
Represent
Represent the brand in a professional manner — knowledge, conduct, behaviour and attitude. Four things, and knowledge is only the first of them.
Exceed
Exceed and sustain expectations to create wow experiences. Sustain is the hard word in that sentence: doing it once is a good day, doing it every time is the standard.
Isuzu East Africa's CARE framework, as published by TMD Kenya.
Isuzu CARE is Isuzu East Africa’s standard, and it is the standard we are held to as one of their dealers.
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