- Well qualified and adequately trained field support personnel, GM trained
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QML Service workshop capable of handling 10 trucks on a daily basis
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Modern service workshop geared to efficiency ratios.
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Special service tools and up to date equipment for a wide range of vehicles.
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Periodic service clinics at premises or customers site.
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Availability of Service vans equipped with Standard tools.
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Alert team at the ready -on stand-by mode
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Campaign parts “CMP” done on cost-free level basis.
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Availability of service menu packages
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Free on-the Job training at customers request.
FIELD SERVICE SUPPORT
ENGINEERING CAPABILITY
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Dedicated Engineering Department
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CAD system for truck body/bus and tool design
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Test all products before brought to market
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Assist with body concept/construction
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Inspect quality of our approved body builders
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Validate and approve local suppliers
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Reviews all customer quality concerns and makes recommendations for improvement
WARRANTY / CUSTOMER RELATIONS / TRAINING
Warranty
- TMD Kenya provides full warranty coverage on all Isuzu vehicles as stipulated by the manufacturer Isuzu East Africa.
Customer Relations
- 24 hours response on all queries
- Complaint closing ratio 14 days
Training
- TMD Kenya has training staff at their premises.
- Will provide training on all aspects of vehicle service/maintenance.
- Can also provide driver training.
- Also offer courses in appropriate parts orderings/stocking (if interested).
- Courses can be run at customer’s facilities
IMPORTANT LIASONS
To better handle all aspects of our customers’ welfare, we have established working relationships with professionals in the Motor Industry. Key among these are KEMRA, County Authorities among others. Through these liaisons we are able to offer our customers the full spectrum of genuine motor vehicles, parts and services ensuring that all their matters are handled at one go.
